HXRlabs helps healthcare organizations and professionals improve outcomes, reduce risk, and accelerate adoption through healthcare UX research, strategy, design and training.
HXRlabs provides specialized UX consulting and training for healthcare organizations.
Through consulting, we evaluate products, identify risk, and deliver clear, evidence-based recommendations aligned with clinical and regulatory requirements.
Through training, we build internal capability so teams can apply healthcare UX standards independently and consistently.
Healthcare UX Research, Strategy And Design
We help health systems and digital health teams build safe, compliant, effective products.
User Research In Regulated Settings: Deep studies with patients and clinicians that meet HIPAA and FDA needs.
UX Ops And Compliance: Workflows and documentation that keep teams aligned and audit ready.
Team Enablement: Training and playbooks so your team can run ethical, effective research independently.
Build Healthcare UX Skills That Accelerate Your Career
Whether you’re entering healthcare UX or moving into leadership, our programs build practical skills.
Transition into UX for Healthcare: Break into healthcare UX by building an AI-enabled healthcare app while learning HIPAA, accessibility, and research ethics.
Healthcare UX Career Accelerator: Get hired in healthcare UX. Start Self Paced with 15 lessons, or get ongoing 1:1 Coaching on your portfolio, search strategy and interviews.
HIPAA Certification for Healthcare UX: A self paced course on applying HIPAA to UX research and design, with a certificate for your portfolio.
Healthcare AI App Incubator: Turn a healthcare app idea into something patients and clinicians can use. Start Self Paced with 15 lessons, or get ongoing 1:1 and weekly coaching across regulatory, design, business and marketing.
Free downloads: Start with The Healthcare UX Career Map or the HUMM Working Template.
Individual Training and Coaching: Work with an expert to strengthen your skills, refine your portfolio, and plan your next step.
Proven Results Across Healthcare:
Myriad Genetics
Transforming the Provider Experience
Reversed provider attrition, improved satisfaction scores and cut exception and error rates on incoming test orders by 11.2% by redesigning the pharmacogenomics ordering experience.
AliveCor
KardiaMobile
Scaling Research Operations
Built research infrastructure that supported the launch of KardiaPro, enabling clinicians to monitor cardiac patients remotely.
Johnson & Johnson
Acuvue
Driving Consumer Activation
Optimized omni-channel consumer engagement to increase physician visits and prescription rates.
American Society of Nephrology
Breaking Innovation Barriers
Developed evaluation frameworks for the KidneyX Prize that accelerated kidney disease innovation.
HXRlabs is a healthcare UX research, strategy and design practice led by Eric Shumake, a design leader with more than two decades of experience guiding research and strategy for organizations like Pfizer, Johnson & Johnson, Novartis, Myriad Genetics, and AliveCor.
We work at the intersection of design, regulation, and clinical operations: helping healthcare organizations and professionals align innovation with ethics.
FREE DOWNLOADS
One guide for UX professionals, one template for healthcare teams.
Whether you need research consulting or professional training, we can help you navigate the unique challenges of healthcare design.
For Organizations: Book a free consultation to discuss your research needs
For Professionals: Join our next healthcare UX cohort