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HXRlabs exists because healthcare UX is different. The stakes are higher. The regulations are stricter. The workflows are more complex. And the impact of good design extends far beyond usability—it affects patient outcomes, clinician wellbeing, and organizational performance.
We help healthcare organizations and professionals navigate these unique challenges through expert consulting and specialized training.
Healthcare products can't succeed on design alone. They need to work within regulatory frameworks, fit into clinical workflows, and meet the needs of multiple stakeholders simultaneously.
That's what we focus on:
For Organizations: Research and strategy that bridges clinical needs, business goals, and regulatory requirements.
For Professionals: Training that builds real healthcare UX capability, not just theoretical knowledge.
We don't believe in generic UX approaches applied to healthcare. We believe in healthcare-specific expertise that respects the complexity of this field.
Over 21 years of healthcare experience research spanning multiple therapeutic areas and product types:
Over 21 years of healthcare experience research spanning cardiology, oncology, neurology, genetics, and pharmacogenomics, with hands-on work across a wide range of product types including electronic health records, medical devices, clinical decision support systems, patient-facing digital health tools, and provider workflow solutions.
Regulatory fluency runs throughout this work: HIPAA compliance, FDA documentation and submissions, accessibility standards including WCAG and Section 508, and clinical safety and risk analysis are not checkboxes but core competencies built through sustained client engagement across the industry.
On the education side, former faculty roles at Rocky Mountain College of Art + Design and Naropa University shaped an approach to teaching that is practical, rigorous, and grounded in real-world healthcare context. That same philosophy drives the healthcare UX training programs created for working practitioners who need to move fast without cutting corners.
Trusted by Johnson & Johnson, Myriad Genetics, AliveCor, Novartis, Pfizer, Omnicom, and others who brought in outside expertise because the stakes were too high to settle for generalists.
Most UX professionals underestimate the gap between general design work and healthcare design work. Here's what changes:
Regulatory Constraints:
Every design decision must account for HIPAA, FDA requirements, and accessibility standards. Research must be compliant. Documentation must be thorough.
Patient Safety:
Design errors in healthcare can harm people. The bar for usability, clarity, and error prevention is exponentially higher than consumer products.
Clinical Workflows:
Healthcare users are under time pressure, managing complex information, and juggling competing priorities. Design must respect these realities, not ignore them.
Multiple Stakeholders:
Products must serve patients, providers, administrators, and often payers—each with different needs and constraints.
Evidence Requirements:
Claims about improved outcomes need research backing. Intuition isn't enough. You need data.
This is why healthcare UX requires specialized expertise. It's not just harder—it's fundamentally different.
We've helped organizations across the healthcare spectrum improve products, reduce risk, and accelerate adoption:
Reversed provider attrition through improved ordering experiences
Built research operations that scaled with product growth
Optimized consumer engagement to drive clinical action
Developed evaluation frameworks for healthcare innovation prizes
Trained teams to conduct compliant research independently
Our work focuses on measurable outcomes: improved satisfaction scores, reduced errors, increased adoption, faster time-to-market with regulatory approval
Healthcare needs more UX professionals who understand its unique challenges. But most UX education doesn't prepare people for this field.
That's why we created training programs that focus on:
Practical Skills:
Build real healthcare products, not theoretical case studies.
Healthcare-Specific Knowledge:
Learn HIPAA, FDA requirements, and clinical workflows—not just design principles.
Portfolio Development:
Create work that demonstrates healthcare capability to hiring managers.
Network Building:
Connect with other professionals navigating the same transition.
We teach because closing the healthcare UX skills gap improves outcomes for everyone: organizations get better talent, professionals get better careers, and ultimately, patients get better care.
Whether you need consulting for your organization or training for your career, we can help you navigate the unique challenges of healthcare UX.
For Organizations: Book a free consultation today
For Professionals: Explore training programs now
Questions? Email eric@hxrlabs.com or call +720 441-4185