CONSULTING SERVICES
Healthcare products fail when they don't account for regulatory constraints, clinical workflows, and patient safety requirements. We help organizations navigate these complexities to design products that actually work in healthcare environments.
We bring 20+ years of healthcare UX expertise to help you uncover insights, align stakeholders, and deliver products that improve outcomes while meeting regulatory standards.
START SMALL
Fixed scope · Two weeks · Fixed price
Not ready for a full engagement? Start with a two week review of the healthcare product you already have, and walk away knowing exactly what to fix first.
What we review: your core patient and clinician flows, accessibility against WCAG 2.1 AA, where privacy and HIPAA show up in the interface, the handoffs between patients, clinicians and staff using the HUMM framework, and the health claims your product makes.
What you get: a prioritized risk report ranked by severity and effort, an annotated walkthrough of the top issues, and a 60 minute readout with your team.
How it works: week one is a kickoff, a HUMM session and an expert review of your product or prototype. Week two is findings, the report and the readout. One fixed price, quoted on a free consultation.
Conduct research that satisfies users, regulators, and business goals simultaneously.
What we do:
HIPAA-compliant research design and execution
FDA-aligned usability testing and documentation
Patient and provider research in clinical settings
Risk analysis and safety-focused design evaluation
Bridge the gap between clinical needs, business goals, and regulatory requirements.
What we do:
Stakeholder alignment workshops
Clinical workflow analysis and optimization
Design system strategy for healthcare products
Product roadmap validation with end users
Build internal capability to conduct ethical, effective healthcare research.
What we do:
Custom training programs for your organization
Healthcare UX best practices workshops
Research operations setup and optimization
Ongoing coaching and mentorship
Proven Results Across Healthcare:
Myriad Genetics
Transforming the Provider Experience
Reversed provider attrition and improved satisfaction scores by redesigning the pharmacogenomics ordering experience.
AliveCor
KardiaMobile
Scaling Research Operations
Built research infrastructure that supported the launch of KardiaPro, enabling clinicians to monitor cardiac patients remotely.
Johnson & Johnson
Acuvue
Driving Consumer Activation
Optimized omni-channel consumer engagement to increase physician visits and prescription rates.
American Society of Nephrology
Breaking Innovation Barriers
Developed evaluation frameworks for the KidneyX Prize that accelerated kidney disease innovation.
We partner with healthcare organizations across the spectrum:
Medical device manufacturers
Digital health startups
Pharmaceutical companies
Health systems and hospitals
Healthcare IT companies
Government health initiatives
Trusted by: Johnson & Johnson, Myriad Genetics, AliveCor, Novartis, Pfizer, and others.
Book a free consultation to discuss your healthcare UX challenges and what success looks like.
Questions? Email eric@hxrlabs.com or schedule a quick chat now.